Overview
We partnered with one of the UK’s leading estate agents, dedicated to ensuring tenants live in safe, well-maintained homes. To support this mission, we delivered both planned and emergency property works, focusing on responsive service, regulatory compliance, and quality craftsmanship. This approach helped minimise disruption for tenants while maintaining the highest standards of safety and upkeep across the residential portfolio.
Our Proposal
We designed a dual-track service model tailored to the customer’s operational needs:
Planned Works – Comprehensive assessments, preventative maintenance, and major refurbishments to maintain compliance and extend asset life.
Emergency Response – Rapid mobilisation in crisis situations, ensuring swift resolution of urgent issues such as storm damage or structural risks.
This approach delivered both long-term resilience and immediate protection, ensuring regulatory compliance and cost-efficient property management.
Benefits for the Customer
Regulatory Assurance
All works are delivered in full alignment with current UK housing and safety regulations, giving complete peace of mind.
Rapid Response
Emergencies are resolved quickly and efficiently, minimising disruption for tenants and maintaining safety.
Long-Term Cost Savings
Preventative maintenance reduces future repair needs, protecting budgets and extending asset life.
Trusted Partnership
Established in 2009, we provide a reliable, high-quality service that supports ongoing property management goals.
Delivery
Project 1: Full Re-Roof of a Residential Property
A three-bedroom home had a severely deteriorating roof, with leaks and perished felt lining rendering the property non-compliant.
Our team:
• Completed a detailed roof survey
• Removed damaged materials
• Installed durable, high-performance replacements
• Restored full structural integrity and insulation
• Delivered compliance with UK housing and building regulations
The project was delivered on schedule and to exceptional quality standards, ensuring the property’s long-term safety and weatherproofing.
Project 2: Emergency Tree Removal & Fencing Repairs
Following Storm Eowyn, large trees were uprooted, damaging fencing and posing safety risks.
Our response included:
• Immediate deployment of qualified tree surgeons
• Responsible waste removal and full site clearance
• Urgent repair and replacement of boundary fencing
The entire two-phase emergency project was completed within two weeks, restoring security and compliance while keeping tenant disruption to a minimum.
Challenges
The projects required an exceptionally fast response to address time-sensitive issues, preventing further risk and ensuring the safety of tenants and neighbouring properties. At the same time, strict regulatory compliance demanded precise and thorough execution to meet UK housing standards across both planned and emergency works. Coordinating multiple specialist teams, including roofers, tree surgeons and fencing contractors, added further complexity, with tight timelines and overlapping activities to manage. Through expert planning, clear communication and agile delivery, these challenges were handled seamlessly, ensuring smooth execution from start to finish.
The Result
All works were completed in full compliance with UK housing and safety regulations. Responsive scheduling and efficient delivery minimised disruption, allowing tenants to remain safe and comfortable throughout the process. The use of high-quality materials and expert craftsmanship ensured durable, long-term solutions that reduce future maintenance needs. As a result, the organisation strengthened its partnership with a trusted service provider, ensuring the continued delivery of safe, high-quality housing with confidence, compliance, and minimal maintenance requirements.
