Overview
Town & City, an established client managing multiple residential properties across London, required reliable, ongoing maintenance support for three key sites: Onyx Apartments (Kings Cross), Norway House (Covent Garden), and Parkside St Peter (Battersea). The support was delivered under an Annual Planned Preventative Maintenance (PPM) contract to ensure consistent upkeep and smooth operation across all locations.
Our Approach
We delivered routine planned maintenance alongside reactive works, responding quickly to any issues raised across the three sites. Close coordination with Town & City allowed us to align with their maintenance schedule, maintain service continuity, and ensure each property was kept to a high standard.
Benefits for the Customer
Consistent Property Standards
Regular planned visits ensured all buildings remained safe, compliant, and well-presented throughout the year.
Quick Response to Issues
Reactive maintenance was managed efficiently, reducing the impact of unexpected faults on residents and operations.
Streamlined Communication
Clear coordination between our team and Town & City allowed for seamless scheduling and reduced administrative burden.
Minimal Disruption for Residents
Well-organised maintenance activities ensured that work was carried out with minimal inconvenience to those living in the properties.
Delivery
Services were delivered through an Annual PPM contract covering three major residential sites. Our team conducted planned maintenance visits and attended reactive callouts as required, ensuring reliable coverage across all locations.
Challenges
Managing multiple high-profile sites across London required efficient scheduling, careful resource allocation, and responsive communication to ensure consistent service levels and timely attendance.
The Result
Town & City received dependable, ongoing maintenance support across all three properties, achieving smoother operations, reduced downtime from reactive issues, and improved resident satisfaction through well-maintained, professionally serviced buildings.
